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Frequently Asked Questions

Free trial

  • How long does the free trial last?

    Every new user gets a 3-day free trial with no strings attached. If you would like to extend your trial period, please contact our sales team.

  • Can I keep using a server after the free trial expires?

    You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.

  • Will I be charged during the free trial?

    We will not charge you during the free trial. However, we may need to make a temporary $1 authorisation which we use to validate your credit card and will refund immediately.

Cloud Servers

  • Do you offer managed hosting?

    Not at this time. CloudPap is an infrastructure-as-a-service provider and we focus on offering the best the cloud infrastructure for SMB companies to freely build upon. However, we do offer other managed services such as databases, load balancing and object storage. We also have an extensive network of partners offering world-class managed hosting services.

    Contact us to learn more.

  • How can I connect to my cloud server?

    Yes, free shipping is available for all the orders that’s placed inside the United States. We charge shipping fees for overseas orders.

  • What operating system do you support?

    We offer a suite of popular Linux distributions and Windows templates for fast server deployment. These include Debian, CentOS, Ubuntu, Windows Server and many others with different versions of each. You can install any operating system manually using our Storage Import feature.


  • Do you have a support help desk I can contact?

    Yes, always! We have a friendly dedicated team of technical support specialists available 24/7. On average, we’ll respond in less than 2 minutes! We are happy to assist with any technical questions related to our infrastructure and services but are unable to manage any of our users’ cloud servers.

  • Can you help me get started?

    We have an extensive library of support articles, tutorials, and guides to help you configure your cloud server. Check out our community pages to learn more.

    Be sure to also watch our video on how to deploy a server in only 45 seconds with CloudPap Control Panel.

  • What kind of assistance can you provide?

    We can help you with any technical difficulties you might experience with our services and their use. Don’t hesitate to contact us and ask for help!